Terms & Conditions

( User Agreement )


Welcome to www.20med.com (The "Marketplace"), owned and operated by 20Med Media Pvt Ltd, a Company duly registered and governed by the laws of India.

The site is meant for and should be used only by Healthcare providers or professionals who work for or provide products / services to Healthcare businesses. You should be above 18 years and have not been banned from using the Marketplace.

Our Mission is to help our registered users (“Members“)

  1. Get on demand Information and Services on Medical Products and Software that they use while running their Practice or Medical business. This information would help them in taking better and informed decisions.

  2. Get access to premium content like Buyer Guides, Comparison reports, whitepapers and webinars along with curated stories and promotional content in short format, from trusted sources. This provided content helps them keep their knowledge updated on topics of interest.

  3. To post and view Classified ads that would help them grow themselves or their business.

As a Marketplace, we connect Buyers and Sellers of Used / New Equipment or Medical Software helping them close transactions. We do not sell any products online.

For New Products or Software, www.20med.com is only a marketplace connecting Buyers and Sellers and is not a party to any transaction between Companies appearing on the Website and "Members". All transactions between interested parties are done offline and between the two directly. For Used Equipment postings, we bill our members Offline.

All information provided on the Marketplace is Free. But, when Service seekers connect to Service providers of their choice, we charge a small Connection / Service fee.

We do not collect any sensitive personal info as defined under the draft law proposed by SriKrishna committee and hence are already compliant with Privacy laws of India.

By using the Marketplace You indicate Your understanding and acceptance of Terms stated in this User Agreement, our Cookie Policy and our Privacy Policy. If for any reason you do not agree to all these terms you may not use the Website and any of its services.

  1. Members:

    Members are registered users who get access to all the premium features of the platform. These features include but are not limited to Premium content, Equipment and Health IT related solutions, Second opinion from experts, Personalised opportunities and more.

    Visitors when surfing Marketplace can signup to use Premium features. During signup they only provide basic information like Name, email ID, area of expertise and/or topics that interest them. This helps us identify members and provide a personalised experience.

    One Member can have only one account registered with us. Members are expected to provide current, accurate information of their basic profile (Name, EMail ID and their Professional Healthcare category).

    20Med reserves the right to terminate the account and ban a member if it is found that he/she is using multiple accounts or the basic Profile information provided is incorrect.

    Since the Marketplace is meant to be used only by verified Healthcare Professionals, we have a dedicated team and use multiple offline processes to verify each Professional who has opted to become a member.

  2. Guests:

    Visitors / Unregistered users who have not signed up are called Guests. The Marketplace provides limited services to Guests. These Guests will be able to use the Marketplace in a limited manner and will not enjoy all its benefits / features. We reserve the right to change the benefits from time to time without any prior notice to its guests.

  3. Usage of our Content: 20Med provides You with curated content, both original and licensed from multiple trusted sources so that you can consume the best in the shortest possible time.

    All such content published is for your personal consumption and cannot be used for any commercial purposes, unless consented. You may not copy, reproduce, republish, sell or distribute any information, text, Images, graphics, video or sound clips, interviews, display, perform, modify, create derivative works from, transmit or in any way exploit this editorial content available on the platform for any commercial use or that will be used to compete with business objectives of 20Med.com

    Pages from the Website may not under any circumstances be included or embedded in another site.

  4. Copyright: All content published on www.20med.com is copyrighted and licensed. The content published either belongs to 20Med Media Pvt Ltd and or third party authors / publishers who have granted right to 20Med Media Pvt Ltd to publish that particular content on www.20med.com. The Marketplace may use Images and logos of brands and their products, both of which are exclusive property of the original owner ( brand ). Guests and Members should assume that standard copyright protection rules apply to all materials and contents displayed on Marketplace. Any reproduction, modification or re- distribution of part or all of the content featured on the marketplace www.20med.com , is strictly prohibited. You may store, display, print the content through your Desktop / laptops hard drive but with clear understanding that the same is to be used for your own, non commercial use and acknowledging the Marketplace as Source of the content. Any third party content, not originally created by www.20med.com cannot be distributed through any means, digital or print.

    If you are the owner of copyright of any content published on www.20med.com which was uploaded without your consent, or you feel the consent was copied in any way that constitutes infringement, please write to compliance@20med.com specifying details and the country / countries where your copyright applies.

  5. Trademark: The mark ‘20Med’ and the logo indicated in the 20MED website is the sole exclusive trademark of 20Med. Both the trademark and the logo of the company may not be used in connection with any product or service that is not associated to or provided by 20MED, causing any confusion among our users. All other trademarks that appear on 20med.com website, are the property of their respective owners, who are using the platform to promote their brand.

  6. Display Advertisements / Promotional and Sponsored content - Guests and Members on 20MED are targeted with

    1. very relevant display ads

    2. Promotional and Sponsored content

    By using the website you agree to being shown both ads and Promotional / sponsored content.

  7. New Products and Medical Software

    Information about a New product, including Medical Software listed or advertised on 20Med.com is provided by the Seller and not 20Med.com. While our endeavour is to ensure that Sellers provide only correct info about their New product offers, 20Med cannot verify and guarantee the accuracy of all such offerings.

    Interested Buyers are requested to verify the Products offered and do direct negotiation with Sellers. In case a member feels that an online offer is not being complied by the Seller / Advertiser, they should make a complaint with their registered E mail ID to compliance@20med.com and we will take the matter with Seller in an attempt to find a resolution.

    When searching for New products and Medical Software, 20Med.com helps its members in taking an informed decision by providing Buyer Guides, Comparison reports and Market Reports on several Medical Products and Software. These have been prepared by 20Med Business team and on few occasions with the support of Manufacturers / Developers of Product and independent experts. These Guides and reports are 100% unbiased and any complaint received will be immediately verified and responded with corrective action.

  8. Used Medical Equipment

    20Med.com also facilitates buying and selling of Used Medical Equipment. Members can list their Used Medical Equipment for Sale and also search for Used Medical Equipment they wish to buy.

    20Med.com aims to be a trusted marketplace to buy and sell Used Medical Equipment. We want our Buyers of Used Medical Equipment to feel confident before taking a purchase decision. Hence, we will preview Products Listed for sale, before they can be published. Only those listings, coming from owners of Hospitals or from Verified / trusted industry sources and for which an inspection report is available, will be eligible to be published.

    Medical Device industry is very regulated and highly specialised. The Sale and purchase of such Used Medical Equipment is governed by various laws, which are dynamic, changing and not possible to be listed here. Hence, 20Med.com focuses on select categories of Used Medical Equipment, listed here on which it has a team with expertise on it. We intend to continuously add more Equipment categories, every passing month.

  9. Second Opinion from Experts : 20Med.com provides its members a services Marketplace to connect to independent consultants / experts on a variety of business needs, faced by Healthcare Professionals.

    Members can post their service need and get quotes from experts who wish to provide services to them.

    All transactions are done directly between service providers and service seekers and 20Med.com is not a party to it. While we put all efforts and allow only credible and verified Service providers to enlist on the Marketplace, we recommend Service seekers to investigate independently before closing transaction. 20Med.com will not be responsible for any shortcomings or default in service by the Service provider.

  10. Right to Amend User Agreement

    20Med.com reserves the right to amend User Agreement in future. You will be informed of any such changes before they are implemented.

  11. Intellectual property rights

    The Website and Application is owned and operated in India by 20Med Media Pvt Ltd which owns all rights, title and interest, or has obtained permission or license from third parties in respect of all intellectual property rights such as copyright in the Content published or posted on the Website and/or Application.

    The Company is the owner of all rights, title and interest in and to the trademarks ‘20Med’ and the’20Med’ logo (Hereinafter “Company Trademark”) used on the Website. The Company Trademark may not be used in connection with any product or service that is not associated to or provided by the Company, causing any confusion among our Visitors and/or Members. All other trademarks that appear on 20Med.com are the property of their respective owners, who are using the Digital Platform to promote their brand or business.

    The Company owns all Intellectual Property Rights including copyright in the software, source code, software architecture, software design, programmes, collaterals, and online or electronic documentation that forms part of the Website, the present or future modifications / upgradations thereof and standard enhancements thereto. The Visitors and/or Members may not use such Intellectual Property of the Company without the prior written permission of the Company.

  12. Dispute resolution
    1. Related to New Products : In the event of any dispute arising from or relating to a New Medical product ( Equipment or Software ) that was purchased or sold by virtue of its listing, the same has to be settled between Manufacturer / Distributor who invoiced the product. www.20med.com does not sell anything online and is only a Marketplace that informs buyers about Product related deals offered by Manufacturers or their authorized distributors. Though all efforts are made to ensure that only trusted sellers list products, Buyers are strongly advised to use their own jurisprudence before selecting a product, negotiating terms with Seller or making payment.

    2. Between Service provider and Service seeker : In the event the dispute arises between a Service Provider and a Service seeker, the same has to be settled between the two parties directly.. www.20med.com is only a Marketplace that connects Service providers and Seekers using a Profile matching algorithm. Though all efforts are made to verify credentials of Professionals listing their expertise, Service seekers are strongly advised to use their own jurisprudence before selecting a Provider, negotiating the terms or making payment.

    3. Related to sale of a Used Equipment / Part : If the dispute involves purchase / Sale of a Used Medical Equipment or Part that was purchased or sold by virtue of its listing on www.20med.com , the same is to be settled between Buyer and Seller only. The Marketplace www.20med.com only facilitates sale / purchase and is in no way responsible for subsequent issues related to performance of Used Medical Equipment or Part purchased.

      We advise both parties to use their best efforts to amicably settle the dispute. To this effect, they should consult and negotiate with each other in good faith and attempt to reach a mutually satisfactory solution. In the event such negotiations fail, the dispute shall be resolved only between the parties with no liability or claim whatsoever against www.20med.com